sierra-research/tau3-bench

tau3-bench is a simulation framework for evaluating customer service agents across multiple domains. It includes 375 tasks spanning four domains: airline, retail, telecom, and banking knowledge.

Published 4/25/2026 by

harbor run -d sierra-research/tau3-bench

sierra-research/tau3-bench

Citation

@misc{barres2025tau2,
  title={tau^2-Bench: Evaluating Conversational Agents in a Dual-Control Environment},
  author={Victor Barres and Honghua Dong and Soham Ray and Xujie Si and Karthik Narasimhan},
  year={2025},
  eprint={2506.07982},
  archivePrefix={arXiv},
  primaryClass={cs.AI},
  url={https://arxiv.org/abs/2506.07982}
}

@misc{yao2024tau,
  title={tau-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains},
  author={Shunyu Yao and Noah Shinn and Pedram Razavi and Karthik Narasimhan},
  year={2024},
  eprint={2406.12045},
  archivePrefix={arXiv},
  primaryClass={cs.AI},
  url={https://arxiv.org/abs/2406.12045}
}

@article{shi2026tau,
  title={tau-Knowledge: Evaluating Conversational Agents over Unstructured Knowledge},
  author={Shi, Quan and Zytek, Alexandra and Razavi, Pedram and Narasimhan, Karthik and Barres, Victor},
  journal={arXiv preprint arXiv:2603.04370},
  year={2026}
}

Authors & Contributions

This adapter is developed and maintained by Ruofan Lu from the Harbor team.

Issues and Contributions:

  • Submit issues and pull requests to the main Harbor repository.
  • Follow the repository coding style and adapter conventions.

Acknowledgement

API inference compute for running parity tests is generously supported by 2077AI (https://www.2077ai.com/).

Task
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-bad-network-preference-bad-vpn-user-abroad-roaming-disabled-on-persona-none
sierra-research/tau3-bench__tau3-retail-12
sierra-research/tau3-bench__tau3-airline-33
sierra-research/tau3-bench__tau3-retail-63
sierra-research/tau3-bench__tau3-banking_knowledge-task-022
sierra-research/tau3-bench__tau3-banking_knowledge-task-093
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-easy
sierra-research/tau3-bench__tau3-retail-36
sierra-research/tau3-bench__tau3-banking_knowledge-task-085
sierra-research/tau3-bench__tau3-banking_knowledge-task-005
sierra-research/tau3-bench__tau3-airline-29
sierra-research/tau3-bench__tau3-banking_knowledge-task-047
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-break-apn-mms-setting-break-app-both-permissions-data-mode-off-data-usage-exceeded-user-abroad-roaming-enabled-off-persona-none
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-bad-network-preference-bad-vpn-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-easy
sierra-research/tau3-bench__tau3-retail-78
sierra-research/tau3-bench__tau3-telecom-mms-issue-bad-network-preference-data-mode-off-user-abroad-roaming-disabled-on-persona-none
sierra-research/tau3-bench__tau3-banking_knowledge-task-006
sierra-research/tau3-bench__tau3-telecom-service-issue-overdue-bill-suspension-unseat-sim-card-persona-easy
sierra-research/tau3-bench__tau3-telecom-mms-issue-bad-network-preference-bad-wifi-calling-break-app-sms-permission-data-mode-off-unseat-sim-card-user-abroad-roaming-enabled-off-persona-hard
sierra-research/tau3-bench__tau3-retail-1
sierra-research/tau3-bench__tau3-airline-41
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-bad-network-preference-bad-vpn-user-abroad-roaming-disabled-off-persona-hard
sierra-research/tau3-bench__tau3-banking_knowledge-task-003
sierra-research/tau3-bench__tau3-retail-60
sierra-research/tau3-bench__tau3-retail-59
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-wifi-calling-break-app-both-permissions-data-mode-off-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-enabled-off-persona-none
sierra-research/tau3-bench__tau3-banking_knowledge-task-097
sierra-research/tau3-bench__tau3-banking_knowledge-task-029
sierra-research/tau3-bench__tau3-retail-6
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-break-apn-settings-contract-end-suspension-lock-sim-card-pin-unseat-sim-card-persona-easy
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-app-sms-permission-data-mode-off-persona-none
sierra-research/tau3-bench__tau3-retail-48
sierra-research/tau3-bench__tau3-retail-52
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-none
sierra-research/tau3-bench__tau3-banking_knowledge-task-064
sierra-research/tau3-bench__tau3-banking_knowledge-task-083
sierra-research/tau3-bench__tau3-retail-86
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-break-apn-settings-contract-end-suspension-unseat-sim-card-persona-easy
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-overdue-bill-suspension-persona-none
sierra-research/tau3-bench__tau3-retail-93
sierra-research/tau3-bench__tau3-telecom-service-issue-break-apn-settings-lock-sim-card-pin-overdue-bill-suspension-persona-easy
sierra-research/tau3-bench__tau3-banking_knowledge-task-037
sierra-research/tau3-bench__tau3-retail-7
sierra-research/tau3-bench__tau3-retail-46
sierra-research/tau3-bench__tau3-retail-56
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-break-apn-settings-lock-sim-card-pin-overdue-bill-suspension-unseat-sim-card-persona-none
sierra-research/tau3-bench__tau3-retail-104
sierra-research/tau3-bench__tau3-airline-30
sierra-research/tau3-bench__tau3-retail-67
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-break-apn-settings-lock-sim-card-pin-persona-none
sierra-research/tau3-bench__tau3-airline-23
sierra-research/tau3-bench__tau3-banking_knowledge-task-031
sierra-research/tau3-bench__tau3-banking_knowledge-task-098
sierra-research/tau3-bench__tau3-banking_knowledge-task-052
sierra-research/tau3-bench__tau3-banking_knowledge-task-038
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-bad-vpn-data-saver-mode-on-user-abroad-roaming-disabled-on-persona-none
sierra-research/tau3-bench__tau3-retail-81
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-bad-vpn-data-mode-off-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-enabled-off-persona-easy
sierra-research/tau3-bench__tau3-banking_knowledge-task-032
sierra-research/tau3-bench__tau3-banking_knowledge-task-035
sierra-research/tau3-bench__tau3-telecom-service-issue-contract-end-suspension-lock-sim-card-pin-persona-hard
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-bad-vpn-data-saver-mode-on-user-abroad-roaming-disabled-on-persona-easy
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-data-mode-off-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-enabled-off-persona-hard
sierra-research/tau3-bench__tau3-retail-112
sierra-research/tau3-bench__tau3-airline-36
sierra-research/tau3-bench__tau3-airline-35
sierra-research/tau3-bench__tau3-retail-61
sierra-research/tau3-bench__tau3-banking_knowledge-task-060
sierra-research/tau3-bench__tau3-retail-88
sierra-research/tau3-bench__tau3-airline-31
sierra-research/tau3-bench__tau3-retail-10
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-bad-wifi-calling-break-app-storage-permission-unseat-sim-card-persona-hard
sierra-research/tau3-bench__tau3-retail-34
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-data-mode-off-data-usage-exceeded-persona-none
sierra-research/tau3-bench__tau3-banking_knowledge-task-073
sierra-research/tau3-bench__tau3-banking_knowledge-task-067
sierra-research/tau3-bench__tau3-telecom-mms-issue-bad-network-preference-break-app-sms-permission-data-mode-off-data-usage-exceeded-user-abroad-roaming-enabled-off-persona-none
sierra-research/tau3-bench__tau3-retail-26
sierra-research/tau3-bench__tau3-banking_knowledge-task-018
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-bad-wifi-calling-break-apn-mms-setting-break-app-both-permissions-unseat-sim-card-user-abroad-roaming-enabled-off-persona-hard
sierra-research/tau3-bench__tau3-banking_knowledge-task-046
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-bad-network-preference-bad-vpn-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-easy
sierra-research/tau3-bench__tau3-banking_knowledge-task-075
sierra-research/tau3-bench__tau3-banking_knowledge-task-087
sierra-research/tau3-bench__tau3-retail-38
sierra-research/tau3-bench__tau3-retail-66
sierra-research/tau3-bench__tau3-retail-90
sierra-research/tau3-bench__tau3-airline-42
sierra-research/tau3-bench__tau3-banking_knowledge-task-002
sierra-research/tau3-bench__tau3-banking_knowledge-task-045
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-wifi-calling-user-abroad-roaming-enabled-off-persona-easy
sierra-research/tau3-bench__tau3-retail-28
sierra-research/tau3-bench__tau3-banking_knowledge-task-079
sierra-research/tau3-bench__tau3-banking_knowledge-task-025
sierra-research/tau3-bench__tau3-retail-11
sierra-research/tau3-bench__tau3-airline-3
sierra-research/tau3-bench__tau3-retail-33
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-bad-network-preference-bad-vpn-data-mode-off-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-enabled-off-persona-easy
sierra-research/tau3-bench__tau3-retail-108
sierra-research/tau3-bench__tau3-telecom-mms-issue-bad-network-preference-bad-wifi-calling-break-app-both-permissions-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-hard

Displaying 100 of 375 tasks