sierra-research/tau3-bench

tau3-bench is a simulation framework for evaluating customer service agents across multiple domains. It includes 375 tasks spanning four domains: airline, retail, telecom, and banking knowledge.

Published 4/25/2026 by

harbor run -d sierra-research/tau3-bench

sierra-research/tau3-bench

Citation

@misc{barres2025tau2,
  title={tau^2-Bench: Evaluating Conversational Agents in a Dual-Control Environment},
  author={Victor Barres and Honghua Dong and Soham Ray and Xujie Si and Karthik Narasimhan},
  year={2025},
  eprint={2506.07982},
  archivePrefix={arXiv},
  primaryClass={cs.AI},
  url={https://arxiv.org/abs/2506.07982}
}

@misc{yao2024tau,
  title={tau-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains},
  author={Shunyu Yao and Noah Shinn and Pedram Razavi and Karthik Narasimhan},
  year={2024},
  eprint={2406.12045},
  archivePrefix={arXiv},
  primaryClass={cs.AI},
  url={https://arxiv.org/abs/2406.12045}
}

@article{shi2026tau,
  title={tau-Knowledge: Evaluating Conversational Agents over Unstructured Knowledge},
  author={Shi, Quan and Zytek, Alexandra and Razavi, Pedram and Narasimhan, Karthik and Barres, Victor},
  journal={arXiv preprint arXiv:2603.04370},
  year={2026}
}

Authors & Contributions

This adapter is developed and maintained by Ruofan Lu from the Harbor team.

Issues and Contributions:

  • Submit issues and pull requests to the main Harbor repository.
  • Follow the repository coding style and adapter conventions.

Acknowledgement

API inference compute for running parity tests is generously supported by 2077AI (https://www.2077ai.com/).

Task
sierra-research/tau3-bench__tau3-retail-58
sierra-research/tau3-bench__tau3-banking_knowledge-task-034
sierra-research/tau3-bench__tau3-retail-77
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-break-app-both-permissions-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-none
sierra-research/tau3-bench__tau3-retail-110
sierra-research/tau3-bench__tau3-retail-76
sierra-research/tau3-bench__tau3-airline-43
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-break-apn-settings-persona-hard
sierra-research/tau3-bench__tau3-banking_knowledge-task-039
sierra-research/tau3-bench__tau3-retail-8
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-bad-vpn-data-mode-off-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-disabled-on-persona-none
sierra-research/tau3-bench__tau3-retail-85
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-break-app-both-permissions-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-disabled-on-persona-hard
sierra-research/tau3-bench__tau3-retail-84
sierra-research/tau3-bench__tau3-banking_knowledge-task-068
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-user-abroad-roaming-enabled-off-persona-easy
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-unseat-sim-card-persona-none
sierra-research/tau3-bench__tau3-banking_knowledge-task-069
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-bad-wifi-calling-break-apn-mms-setting-break-app-storage-permission-data-mode-off-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-disabled-on-persona-easy
sierra-research/tau3-bench__tau3-banking_knowledge-task-016
sierra-research/tau3-bench__tau3-retail-20
sierra-research/tau3-bench__tau3-banking_knowledge-task-062
sierra-research/tau3-bench__tau3-retail-23
sierra-research/tau3-bench__tau3-airline-19
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-apn-mms-setting-data-mode-off-data-usage-exceeded-user-abroad-roaming-disabled-on-persona-hard
sierra-research/tau3-bench__tau3-retail-0
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-break-apn-mms-setting-data-usage-exceeded-persona-hard
sierra-research/tau3-bench__tau3-retail-95
sierra-research/tau3-bench__tau3-banking_knowledge-task-081
sierra-research/tau3-bench__tau3-retail-105
sierra-research/tau3-bench__tau3-retail-54
sierra-research/tau3-bench__tau3-retail-27
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-lock-sim-card-pin-unseat-sim-card-persona-hard
sierra-research/tau3-bench__tau3-banking_knowledge-task-071
sierra-research/tau3-bench__tau3-retail-25
sierra-research/tau3-bench__tau3-retail-43
sierra-research/tau3-bench__tau3-telecom-service-issue-break-apn-settings-lock-sim-card-pin-persona-none
sierra-research/tau3-bench__tau3-airline-14
sierra-research/tau3-bench__tau3-telecom-service-issue-break-apn-settings-overdue-bill-suspension-unseat-sim-card-persona-hard
sierra-research/tau3-bench__tau3-airline-48
sierra-research/tau3-bench__tau3-banking_knowledge-task-043
sierra-research/tau3-bench__tau3-banking_knowledge-task-059
sierra-research/tau3-bench__tau3-banking_knowledge-task-102
sierra-research/tau3-bench__tau3-airline-44
sierra-research/tau3-bench__tau3-retail-113
sierra-research/tau3-bench__tau3-airline-20
sierra-research/tau3-bench__tau3-retail-17
sierra-research/tau3-bench__tau3-airline-45
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-bad-wifi-calling-break-apn-mms-setting-break-app-storage-permission-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-disabled-off-persona-easy
sierra-research/tau3-bench__tau3-retail-19
sierra-research/tau3-bench__tau3-retail-106
sierra-research/tau3-bench__tau3-retail-79
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-bad-wifi-calling-break-apn-mms-setting-break-app-storage-permission-data-mode-off-data-usage-exceeded-unseat-sim-card-persona-easy
sierra-research/tau3-bench__tau3-retail-45
sierra-research/tau3-bench__tau3-banking_knowledge-task-095
sierra-research/tau3-bench__tau3-retail-69
sierra-research/tau3-bench__tau3-retail-99
sierra-research/tau3-bench__tau3-banking_knowledge-task-084
sierra-research/tau3-bench__tau3-telecom-service-issue-contract-end-suspension-unseat-sim-card-persona-hard
sierra-research/tau3-bench__tau3-retail-73
sierra-research/tau3-bench__tau3-banking_knowledge-task-077
sierra-research/tau3-bench__tau3-airline-22
sierra-research/tau3-bench__tau3-banking_knowledge-task-033
sierra-research/tau3-bench__tau3-banking_knowledge-task-010
sierra-research/tau3-bench__tau3-retail-15
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-app-sms-permission-data-usage-exceeded-user-abroad-roaming-disabled-on-persona-none
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-bad-vpn-data-mode-off-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-hard
sierra-research/tau3-bench__tau3-banking_knowledge-task-055
sierra-research/tau3-bench__tau3-airline-15
sierra-research/tau3-bench__tau3-airline-49
sierra-research/tau3-bench__tau3-retail-65
sierra-research/tau3-bench__tau3-airline-21
sierra-research/tau3-bench__tau3-retail-5
sierra-research/tau3-bench__tau3-banking_knowledge-task-023
sierra-research/tau3-bench__tau3-airline-38
sierra-research/tau3-bench__tau3-telecom-mms-issue-bad-wifi-calling-break-apn-mms-setting-unseat-sim-card-user-abroad-roaming-enabled-off-persona-easy
sierra-research/tau3-bench__tau3-retail-3
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-apn-mms-setting-user-abroad-roaming-enabled-off-persona-hard
sierra-research/tau3-bench__tau3-banking_knowledge-task-026
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-app-storage-permission-data-usage-exceeded-persona-easy
sierra-research/tau3-bench__tau3-retail-2
sierra-research/tau3-bench__tau3-retail-98
sierra-research/tau3-bench__tau3-telecom-service-issue-lock-sim-card-pin-overdue-bill-suspension-persona-easy
sierra-research/tau3-bench__tau3-retail-41
sierra-research/tau3-bench__tau3-banking_knowledge-task-004
sierra-research/tau3-bench__tau3-banking_knowledge-task-008
sierra-research/tau3-bench__tau3-retail-97
sierra-research/tau3-bench__tau3-telecom-mms-issue-bad-network-preference-bad-wifi-calling-break-app-both-permissions-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-disabled-off-persona-none
sierra-research/tau3-bench__tau3-retail-71
sierra-research/tau3-bench__tau3-airline-34
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-data-mode-off-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-hard
sierra-research/tau3-bench__tau3-retail-29
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-lock-sim-card-pin-overdue-bill-suspension-persona-easy
sierra-research/tau3-bench__tau3-banking_knowledge-task-024
sierra-research/tau3-bench__tau3-banking_knowledge-task-028
sierra-research/tau3-bench__tau3-banking_knowledge-task-053
sierra-research/tau3-bench__tau3-airline-7
sierra-research/tau3-bench__tau3-retail-18
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-contract-end-suspension-lock-sim-card-pin-unseat-sim-card-persona-hard
sierra-research/tau3-bench__tau3-telecom-service-issue-break-apn-settings-contract-end-suspension-lock-sim-card-pin-unseat-sim-card-persona-hard

Displaying 100 of 375 tasks