sierra-research/tau3-bench
tau3-bench is a simulation framework for evaluating customer service agents across multiple domains. It includes 375 tasks spanning four domains: airline, retail, telecom, and banking knowledge.
Published 4/25/2026 by Ruofan Lu
harbor run -d sierra-research/tau3-benchsierra-research/tau3-bench
Citation
@misc{barres2025tau2,
title={tau^2-Bench: Evaluating Conversational Agents in a Dual-Control Environment},
author={Victor Barres and Honghua Dong and Soham Ray and Xujie Si and Karthik Narasimhan},
year={2025},
eprint={2506.07982},
archivePrefix={arXiv},
primaryClass={cs.AI},
url={https://arxiv.org/abs/2506.07982}
}
@misc{yao2024tau,
title={tau-bench: A Benchmark for Tool-Agent-User Interaction in Real-World Domains},
author={Shunyu Yao and Noah Shinn and Pedram Razavi and Karthik Narasimhan},
year={2024},
eprint={2406.12045},
archivePrefix={arXiv},
primaryClass={cs.AI},
url={https://arxiv.org/abs/2406.12045}
}
@article{shi2026tau,
title={tau-Knowledge: Evaluating Conversational Agents over Unstructured Knowledge},
author={Shi, Quan and Zytek, Alexandra and Razavi, Pedram and Narasimhan, Karthik and Barres, Victor},
journal={arXiv preprint arXiv:2603.04370},
year={2026}
}
Authors & Contributions
This adapter is developed and maintained by Ruofan Lu from the Harbor team.
Issues and Contributions:
- Submit issues and pull requests to the main Harbor repository.
- Follow the repository coding style and adapter conventions.
Acknowledgement
API inference compute for running parity tests is generously supported by 2077AI (https://www.2077ai.com/).
| Task |
|---|
sierra-research/tau3-bench__tau3-retail-58 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-034 |
sierra-research/tau3-bench__tau3-retail-77 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-break-app-both-permissions-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-none |
sierra-research/tau3-bench__tau3-retail-110 |
sierra-research/tau3-bench__tau3-retail-76 |
sierra-research/tau3-bench__tau3-airline-43 |
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-break-apn-settings-persona-hard |
sierra-research/tau3-bench__tau3-banking_knowledge-task-039 |
sierra-research/tau3-bench__tau3-retail-8 |
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-bad-vpn-data-mode-off-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-disabled-on-persona-none |
sierra-research/tau3-bench__tau3-retail-85 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-break-app-both-permissions-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-disabled-on-persona-hard |
sierra-research/tau3-bench__tau3-retail-84 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-068 |
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-user-abroad-roaming-enabled-off-persona-easy |
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-unseat-sim-card-persona-none |
sierra-research/tau3-bench__tau3-banking_knowledge-task-069 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-bad-wifi-calling-break-apn-mms-setting-break-app-storage-permission-data-mode-off-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-disabled-on-persona-easy |
sierra-research/tau3-bench__tau3-banking_knowledge-task-016 |
sierra-research/tau3-bench__tau3-retail-20 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-062 |
sierra-research/tau3-bench__tau3-retail-23 |
sierra-research/tau3-bench__tau3-airline-19 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-apn-mms-setting-data-mode-off-data-usage-exceeded-user-abroad-roaming-disabled-on-persona-hard |
sierra-research/tau3-bench__tau3-retail-0 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-break-apn-mms-setting-data-usage-exceeded-persona-hard |
sierra-research/tau3-bench__tau3-retail-95 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-081 |
sierra-research/tau3-bench__tau3-retail-105 |
sierra-research/tau3-bench__tau3-retail-54 |
sierra-research/tau3-bench__tau3-retail-27 |
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-lock-sim-card-pin-unseat-sim-card-persona-hard |
sierra-research/tau3-bench__tau3-banking_knowledge-task-071 |
sierra-research/tau3-bench__tau3-retail-25 |
sierra-research/tau3-bench__tau3-retail-43 |
sierra-research/tau3-bench__tau3-telecom-service-issue-break-apn-settings-lock-sim-card-pin-persona-none |
sierra-research/tau3-bench__tau3-airline-14 |
sierra-research/tau3-bench__tau3-telecom-service-issue-break-apn-settings-overdue-bill-suspension-unseat-sim-card-persona-hard |
sierra-research/tau3-bench__tau3-airline-48 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-043 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-059 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-102 |
sierra-research/tau3-bench__tau3-airline-44 |
sierra-research/tau3-bench__tau3-retail-113 |
sierra-research/tau3-bench__tau3-airline-20 |
sierra-research/tau3-bench__tau3-retail-17 |
sierra-research/tau3-bench__tau3-airline-45 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-bad-wifi-calling-break-apn-mms-setting-break-app-storage-permission-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-disabled-off-persona-easy |
sierra-research/tau3-bench__tau3-retail-19 |
sierra-research/tau3-bench__tau3-retail-106 |
sierra-research/tau3-bench__tau3-retail-79 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-airplane-mode-on-bad-network-preference-bad-wifi-calling-break-apn-mms-setting-break-app-storage-permission-data-mode-off-data-usage-exceeded-unseat-sim-card-persona-easy |
sierra-research/tau3-bench__tau3-retail-45 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-095 |
sierra-research/tau3-bench__tau3-retail-69 |
sierra-research/tau3-bench__tau3-retail-99 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-084 |
sierra-research/tau3-bench__tau3-telecom-service-issue-contract-end-suspension-unseat-sim-card-persona-hard |
sierra-research/tau3-bench__tau3-retail-73 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-077 |
sierra-research/tau3-bench__tau3-airline-22 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-033 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-010 |
sierra-research/tau3-bench__tau3-retail-15 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-app-sms-permission-data-usage-exceeded-user-abroad-roaming-disabled-on-persona-none |
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-airplane-mode-on-bad-network-preference-bad-vpn-data-mode-off-data-saver-mode-on-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-hard |
sierra-research/tau3-bench__tau3-banking_knowledge-task-055 |
sierra-research/tau3-bench__tau3-airline-15 |
sierra-research/tau3-bench__tau3-airline-49 |
sierra-research/tau3-bench__tau3-retail-65 |
sierra-research/tau3-bench__tau3-airline-21 |
sierra-research/tau3-bench__tau3-retail-5 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-023 |
sierra-research/tau3-bench__tau3-airline-38 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-bad-wifi-calling-break-apn-mms-setting-unseat-sim-card-user-abroad-roaming-enabled-off-persona-easy |
sierra-research/tau3-bench__tau3-retail-3 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-apn-mms-setting-user-abroad-roaming-enabled-off-persona-hard |
sierra-research/tau3-bench__tau3-banking_knowledge-task-026 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-break-app-storage-permission-data-usage-exceeded-persona-easy |
sierra-research/tau3-bench__tau3-retail-2 |
sierra-research/tau3-bench__tau3-retail-98 |
sierra-research/tau3-bench__tau3-telecom-service-issue-lock-sim-card-pin-overdue-bill-suspension-persona-easy |
sierra-research/tau3-bench__tau3-retail-41 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-004 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-008 |
sierra-research/tau3-bench__tau3-retail-97 |
sierra-research/tau3-bench__tau3-telecom-mms-issue-bad-network-preference-bad-wifi-calling-break-app-both-permissions-data-usage-exceeded-unseat-sim-card-user-abroad-roaming-disabled-off-persona-none |
sierra-research/tau3-bench__tau3-retail-71 |
sierra-research/tau3-bench__tau3-airline-34 |
sierra-research/tau3-bench__tau3-telecom-mobile-data-issue-data-mode-off-data-usage-exceeded-user-abroad-roaming-disabled-off-persona-hard |
sierra-research/tau3-bench__tau3-retail-29 |
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-lock-sim-card-pin-overdue-bill-suspension-persona-easy |
sierra-research/tau3-bench__tau3-banking_knowledge-task-024 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-028 |
sierra-research/tau3-bench__tau3-banking_knowledge-task-053 |
sierra-research/tau3-bench__tau3-airline-7 |
sierra-research/tau3-bench__tau3-retail-18 |
sierra-research/tau3-bench__tau3-telecom-service-issue-airplane-mode-on-contract-end-suspension-lock-sim-card-pin-unseat-sim-card-persona-hard |
sierra-research/tau3-bench__tau3-telecom-service-issue-break-apn-settings-contract-end-suspension-lock-sim-card-pin-unseat-sim-card-persona-hard |
Displaying 100 of 375 tasks